Refund policy

7-day returns

We want you to be happy with your order. If you are not satisfied, you can request a return within 7 days of delivery.

Eligibility

  • The item must be unused and in the same condition you received it.
  • All accessories, manuals and the original packaging must be included.
  • Proof of purchase (order number) is required.

Items that cannot be returned

  • Items that have been used, damaged through misuse, or are missing parts or packaging.
  • Gift cards and items purchased on final sale.

How to start a return

Contact us through our contact page with your order number and the reason for your return. We will confirm the next steps and arrange collection within the UAE.

Damaged, defective or wrong item

Please inspect your order on delivery. If your item arrives damaged, defective or is not what you ordered, contact us within 48 hours with photos and we will arrange a replacement or full refund at no cost to you.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued within 5–10 working days:

  • Card payments: refunded to the original payment method.
  • Cash on Delivery orders: refunded by bank transfer to an account in your name.

Original delivery charges, if any, are non-refundable unless the item was damaged, defective or incorrect.